Enterprise Customer Success Manager NY
Core
Manage a portfolio of top-tier enterprise customers in the payments ecosystem, driving retention, expansion, and value realization through data analysis and stakeholder engagement.
Role type
Senior Enterprise Customer Success Manager
Builds
AI-driven chargeback operations platform for global brands
Domain
Payments / Fintech
Deliverable
client delivery
Required skills
enterprise account management, portfolio performance analysis, account growth strategy, retention planning, stakeholder management, product adoption enablement, cross-functional collaboration, client training
Preferred skills
payments industry experience, project management
Technologies
AI-driven chargeback platforms
Responsibilities
Manage enterprise customer portfolios across commercial and technical dimensions; analyze portfolio performance to generate payment insights; execute expansion opportunities; drive retention strategies; lead business review meetings with senior management; act as expert on new feature releases; collect client feedback to influence product roadmap; deliver client training and enablement sessions.
Seniority
Senior, hands-on IC