Senior Customer Success Manager - eCommerce
Core
Senior Customer Success Manager driving end-user adoption and retention for large enterprise merchants in the payments and eCommerce space.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Payment solutions at checkout for enterprise clients
Domain
Fintech / Open Banking / eCommerce
Deliverable
client delivery
Required skills
Strategic account management, cross-sell and upsell, C-level relationship building, data-driven insights, project management, payments industry knowledge
Preferred skills
eCommerce, Retail, Travel, or Marketplace vertical experience
Responsibilities
Drive end-user adoption and retention at checkout; Manage a portfolio of well-known brands; Own and grow portfolio to meet strategic revenue goals; Build relationships from C-level to operational teams; Provide strategic thought leadership on payments strategy; Collaborate with Sales, Product, and Marketing to impact roadmaps; Execute client account planning and growth initiatives.