Customer Success Manager, Enterprise
Core
Drive retention, growth, and optimization for Stripe's enterprise customers by managing account health, performance, and product adoption.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Customer success outcomes, account renewals, and revenue growth for enterprise clients
Domain
Financial technology / Payments
Required skills
Enterprise account management, SaaS experience, strategic account expansion, executive relationship building, annual business reviews, payments performance analysis, stakeholder advocacy, product feedback synthesis
Preferred skills
Finance industry background, consulting experience
Technologies
Stripe platform, payments infrastructure
Responsibilities
Manage a book of enterprise customers to drive account health, performance, and growth; Serve as a trusted advisor on payments and product strategy; Conduct annual business reviews to align on priorities and optimize value; Advocate for customers internally and share insights with Product, Engineering, and Sales; Support book expansion and identify growth opportunities.
Seniority
Senior, hands-on IC