Enterprise Customer Success Manager
Core
Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions to drive retention and growth.
Role type
Senior Enterprise Customer Success Manager
Builds
AI-driven chargeback operations platform for payments ecosystem
Domain
Fintech / Payments
Deliverable
production ML models
Required skills
Enterprise account management, portfolio performance analysis, account growth strategy, retention planning, stakeholder management, product adoption enablement, cross-functional collaboration, client training, roadmap influence
Preferred skills
Payments industry experience, project management
Technologies
AI-driven platform, data analytics tools
Responsibilities
Manage enterprise customer portfolio, analyze portfolio performance, execute expansion opportunities, drive retention strategies, lead business review meetings, act as feature expert, collect client feedback, deliver client training, collaborate cross-functionally
Seniority
Senior, hands-on IC