Customer Success Manager, Enterprise
Core
Oversee the post-sales lifecycle for enterprise customers to ensure they realize maximum value, driving retention, expansion, and renewal outcomes.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention, account growth, and product adoption for enterprise clients
Domain
FinTech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, technical account management, executive presence, business reviews, stakeholder advocacy, complex problem resolution
Preferred skills
Consulting background, pre-sales experience, technical account management, project management, Payments/FinTech domain knowledge
Technologies
Stripe platform, payment systems
Responsibilities
Partner with sales and technical teams to optimize enterprise customer retention and growth; Manage account health metrics including performance, adoption, and renewals; Deliver business reviews and payment insights to customers; Advocate for customer needs to internal product and engineering teams; Identify and drive expansion opportunities within the customer base