IT-Consultant (m/w/d)
Core
Strategic IT consulting and customer success management for cloud software integration, focusing on Customer Service, CRM, and BI solutions.
Role type
Senior IT Consultant / Customer Success Manager
Builds
Cloud software solutions and optimized customer success processes for clients ranging from startups to enterprises.
Domain
IT Consulting, Customer Success, Cloud Software, CRM, BI
Required skills
Cloud software integration, API documentation, strategic customer management, Zendesk administration, proactive problem solving, independent execution
Preferred skills
Artificial Intelligence (AI) experience, creative solution development
Technologies
Zendesk, Cloud Software, API
Responsibilities
Strategic and technical consulting on cloud software, implementation and optimization of software solutions, building long-term client relationships, identifying optimization potentials along the customer journey, acting as the interface between client and development team
Seniority
Senior, hands-on IC