Automations Engineer, Post Sales Systems
Core
Design, build, and maintain AI-powered automation and integration systems for ClickUp's post-sales support organization to reduce manual effort and improve customer experience.
Role type
Mid-level IC automation engineer (CX systems)
Builds
Scalable automations, data pipelines, and AI workflows connecting Zendesk, Salesforce, and ClickUp.
Domain
SaaS / Customer Experience / AI Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Zendesk admin-level expertise, REST APIs and webhooks, low-code integration platforms (Workato, Zapier), LLM API integration, SQL or light scripting (Python/JS), Salesforce integration patterns
Preferred skills
ClickUp Super Agents, Maven chatbot, RAG and fine-tuning, prompt engineering
Technologies
Zendesk, Salesforce, ClickUp, Workato, Zapier, Retool, OpenAI, Claude
Responsibilities
Design and build Zendesk automations for ticket routing, summarization, and escalation; Develop AI-driven workflows using LLMs for sentiment analysis and response suggestions; Architect low-code solutions to connect CX tools; Monitor automation health and resolve issues; Build reporting dashboards for support metrics; Collaborate with support teams to identify automation opportunities
Seniority
Mid-level, hands-on IC
