Renewal Specialist
Core
Own commercial success of accounts by identifying expansion opportunities and driving retention through value-led conversations and data-driven insights.
Role type
Senior Account Management / Renewal Specialist
Builds
Customer retention and account expansion within HubSpot's AI-powered SaaS platform
Domain
SaaS / Customer Success / Contract Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Negotiation, contract management, customer relationship building, data-driven insights, prioritization, commercial execution, stakeholder management
Preferred skills
Retention modeling, CRM-driven workflows, automation, AI-enabled tools, cross-sell/upsell motions, recurring revenue business experience
Technologies
HubSpot CRM, AI-powered solutions
Responsibilities
Negotiate value-driven renewals and contract changes, identify account expansion opportunities, lead customer conversations combining discovery and commercial execution, partner with Customer Success Managers on renewal processes, forecast renewal outcomes, contribute feedback to improve contract management workflows
Seniority
Mid-Senior, hands-on IC
