Senior Customer Success Manager
Core
Maintain a portfolio of strategic accounts for corp strategy, corp dev, and research teams, embedding within their strategy to help leverage data and AI solutions for automation and decision-making.
Role type
Senior Customer Success Manager (Forward Deployed Strategist)
Builds
Customer relationships, account plans, and commercial growth for enterprise software clients
Domain
Enterprise software / SaaS / Corporate Strategy
Required skills
Account management, CRM proficiency (Salesforce), data analysis (Excel, BI tools), predictive analytics, commercial negotiation, stakeholder management, product feedback integration
Preferred skills
GenAI landscape knowledge, strategic account expansion, churn risk identification, cross-functional collaboration
Technologies
Salesforce, Excel, Business Intelligence tools
Responsibilities
Drive customer software engagement and power user development, manage account plans, own commercial requirements for renewals and growth, apply predictive analytics for expansion and churn, collaborate on marketing campaigns, provide product feedback, solve ad-hoc issues
Seniority
Senior, hands-on IC
