Hybrid Associate Customer Success Representative
Core
Drive agronomist and grower adoption, retention, renewals, and expansion for an AI-powered crop intelligence platform.
Role type
Associate Customer Success Representative
Builds
Taranis Intelligence programs for ag retailers and growers
Domain
Agriculture / AgTech
Deliverable
production ML models
Required skills
agricultural retail experience, agronomic knowledge, customer relationship management, independent execution, proactive communication, resourcefulness, results orientation, flexibility for travel (via careerplan.io/jobs/34-003-A6-D66-hybrid-associate-customer-success-representative)
Preferred skills
precision agriculture experience, familiarity with digital agronomy tools, Salesforce proficiency
Responsibilities
Partner with Regional Account Managers to drive customer success, serve as day-to-day operational contact, drive pre-season onboarding, maintain proactive engagement to obtain ROI stories, monitor account health and adoption, deliver ROI reviews and business summaries, identify and execute upsell opportunities, deliver trainings and platform walkthroughs, resolve customer issues, maintain accurate account records in Salesforce and GONG, collaborate cross-functionally with Sales, Marketing, Product, and Flight Operations
Seniority
Associate, individual contributor