Remote Associate Customer Success Representative
Core
Drive customer adoption, retention, and expansion for an AI-powered crop intelligence platform serving ag retailers and growers.
Role type
Associate Customer Success Representative
Builds
Taranis Intelligence programs (leaf-level insights and data-driven recommendations)
Domain
Agriculture / AgTech (via careerplan.io/jobs/34-003-3D-27C-remote-associate-customer-success-representative)
Deliverable
production ML models
Required skills
agricultural retail experience, agronomic knowledge, customer relationship management, independent execution, proactive communication, problem-solving, results orientation
Preferred skills
precision agriculture experience, familiarity with digital agronomy tools, Salesforce proficiency
Technologies
Salesforce, GONG
Responsibilities
Drive pre-season onboarding and expectation setting, maintain proactive high-touch engagement throughout the growing season, monitor account health and adoption, deliver ROI reviews and seasonal business summaries, identify and execute expansion/upsell opportunities, deliver virtual and in-person trainings, resolve customer issues, maintain accurate account activity in Salesforce and GONG
Seniority
Associate, hands-on IC