On-site Associate Customer Success Representative
Core
On-site Customer Success Representative driving adoption, retention, and expansion for an AI-powered crop intelligence platform serving ag retailers and growers.
Role type
Associate Customer Success Representative
Builds
Taranis Intelligence programs (leaf-level insights and data-driven recommendations)
Domain
Agriculture / AgTech
Deliverable
production ML models (via careerplan.io/jobs/34-003-3D-278-on-site-associate-customer-success-representative)
Required skills
agricultural retail experience, agronomic knowledge, customer relationship management, independent execution, proactive communication, resourcefulness, results orientation, flexibility for travel
Preferred skills
Precision Agriculture experience, familiarity with digital agronomy tools, Salesforce proficiency
Technologies
Salesforce, GONG
Responsibilities
Drive pre-season onboarding and expectation setting; maintain proactive high-touch engagement throughout the growing season; monitor account health and identify risks/opportunities; deliver ROI reviews and seasonal business summaries; identify and execute expansion/upsell opportunities; deliver trainings and platform walkthroughs; resolve customer issues; maintain accurate account activity in Salesforce and GONG.
Seniority
Associate, hands-on IC
