Strategic Accounts Customer Success Manager (CSM IC)
Core
Strategic Accounts Customer Success Manager responsible for implementation, satisfaction, upsells, and renewals for Motive's largest enterprise customers.
Role type
Senior IC Strategic Accounts Customer Success Manager
Builds
Customer adoption, retention, and expansion for fleet management software
Domain
Transportation / Fleet Management / SaaS
Required skills
Enterprise account management, C-suite relationship building, product adoption strategy, renewal management, upsell identification, cross-functional collaboration, project management, data analysis for value realization
Preferred skills
Experience in high-growth environments, software proficiency, problem-solving in ambiguous situations
Technologies
Motive platform, CRM tools, analytics platforms
Responsibilities
Oversee customer implementation and training, manage C-suite relationships, collaborate on product enhancements, drive product adoption and satisfaction, identify upsell/expansion opportunities, act as escalation point, gather usage intelligence, lead joint success planning and business reviews
Seniority
Senior, hands-on IC
