Customer Success Manager – Spanish Speaking
Core
Individual contributor Customer Success Manager ensuring customer onboarding, education, and value realization for S&P Global Energy solutions in the EMEA region.
Role type
Individual contributor customer success manager
Builds
Customer onboarding, training sessions, and adoption of energy/commodities market solutions
Domain
Energy, commodities, finance
Deliverable
client delivery
Required skills
Fluency in English, Fluency in Spanish, Customer relationship management, Onboarding and training, Data analysis, Cross-functional collaboration, Project management
Preferred skills
European languages, Gainsight, Salesforce, Energy industry knowledge
Responsibilities
Engage proactively with customers to understand needs and ensure value derivation, Conduct remote and in-person training sessions, Develop and maintain relationships with key stakeholders, Monitor customer data to identify engagement opportunities, Serve as a trusted advisor providing insights, Capture customer engagement activities in Gainsight
Seniority
Mid-level individual contributor