Customer Success Associate - Spanish & English speaker (remote)
Core
Support Tier 3 medium-sized Higher Education and Vocational Education accounts across Central/Southern Europe, Middle East, and Africa by driving adoption, retention, and value realization.
Role type
Customer Success Associate (IC)
Builds
Customer success outcomes and revenue retention for educational institutions
Domain
Higher Education / Vocational Education / EdTech
Required skills
Spanish fluency, English fluency, CRM proficiency, project management, stakeholder relationship building, data analysis, strategic engagement
Preferred skills
Familiarity with Canvas LMS, technical aptitude
Technologies
Salesforce, Gainsight, Canvas LMS (via careerplan.io/jobs/7ecd91fe-15b0-4910-bcb4-43966320ac3e-customer-success-associate-spanish-english-speaker-remote-at-instructure)
Responsibilities
Build and nurture relationships with key customer stakeholders, drive customer adoption of solutions, retain and maximize revenue opportunities, collaborate with Sales for pipeline generation, advocate for customers to Product/Engineering, maintain CRM data integrity, develop digital campaigns and standardized templates.
Seniority
Individual Contributor