Customer Success Manager, Capital IQ Solutions, ASEAN
Core
Lead targeted engagement campaigns and deliver tailored training to drive adoption of Visible Alpha and Capital IQ Solutions for clients across the ASEAN region.
Role type
Customer Success Manager
Builds
Client adoption and long-term partnerships for financial data platforms
Domain
Financial data and analytics
Deliverable
product features
Required skills
CRM systems, data analytics platforms, MS Office Suite, client stakeholder management, product usage analysis, renewal strategy, upsell opportunities
Preferred skills
Active listening, task prioritization, collaborative environment contribution
Technologies
Salesforce, ChurnZero, Power BI
Responsibilities
Lead engagement campaigns, deliver platform training, articulate integrated value proposition, cultivate client relationships, monitor product usage and analyze account profiles, capture and route client feedback
Seniority
Mid-level, hands-on IC