Customer Success Manager - Upstream
Core
Drive strategic customer relationships and adoption of S&P Global Energy solutions for upstream oil & gas customers across the Asia Pacific region.
Role type
Senior Customer Success Manager (Upstream Oil & Gas)
Builds
Long-term partnerships and measurable business outcomes for energy clients
Domain
Upstream Oil & Gas / Energy Intelligence
Deliverable
client delivery
Required skills
Upstream oil & gas industry expertise, relationship management, training delivery, strategic account growth, data visualization (Power BI/Tableau/Qlik), advanced Microsoft Office, regional travel
Preferred skills
API integrations, cloud platforms (AWS/Azure/GCP), machine learning applications, AI technologies, CRM platforms, additional regional languages
Responsibilities
Lead customer onboarding and training, monitor customer health metrics, conduct business reviews and on-site engagements, coordinate cross-functional teams for escalations, leverage analytics for data-driven insights
Seniority
Middle Professional Tier I (Senior level)