Partner success Manager

Medellín, COFull-time2026-10-05 → 2026-10-09

Core

Drive value, support adoption, and ensure long-term success for partners (MSPs, MSSPs, resellers) and direct customers in the cybersecurity sector.

Role type

Partner success manager

Builds

Partner and customer success outcomes, adoption, and retention (via careerplan.io/jobs/33-00D-85-277-6F-60B-partner-success-manager-at-cynet)

Domain

Cybersecurity, SaaS

Required skills

Strategic communication, cross-functional collaboration, risk management, growth opportunity identification, escalation coordination, onboarding management, metrics tracking, trusted advisory

Preferred skills

Cybersecurity domain knowledge, SaaS experience, channel operational models understanding

Technologies

None stated

Responsibilities

Oversee partner/customer onboarding journey, maintain proactive communication with stakeholders, conduct Quarterly and Executive Business Reviews, track satisfaction and adoption metrics, serve as primary escalation point, identify growth opportunities, implement risk mitigation plans, advocate for partner feedback

Seniority

Mid-level, hands-on IC

About Cynet

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.