Front Office Host
Core
First point of contact for guests, managing arrivals, check-ins, and creating a welcoming atmosphere in the hotel lobby.
Role type
Front Office Host
Builds
Guest check-in experiences, lobby environment, and local guest connections
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in procedures, local knowledge, task switching, digital tool proficiency, teamwork
Preferred skills
Proactive mindset, upselling, multilingual communication
Technologies
PMS, kiosks, guest messaging apps
Responsibilities
Welcome guests and set the atmosphere, assist with check-ins and payments, maintain lobby environment, offer local recommendations, manage activity bookings, share guest feedback, coordinate with housekeeping and F&B, promote outlets
Seniority
Junior to Mid-level, hands-on IC
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