Sales Director - CX Solutions
Core
Drive growth of Customer Experience (CX) portfolio across high-value strategic accounts by positioning AI-enabled CX capabilities to solve complex business problems and deliver measurable value.
Role type
Senior IC strategic account sales director
Builds
AI-enabled CX solutions (journey management, intelligent messaging, conversational AI, AI Routing, digital customer engagement)
Domain
B2B Sales, Customer Experience, AI
Deliverable
client delivery
Required skills
Strategic account management, full sales cycle execution, executive stakeholder engagement, partner-led sales motions, solution design orchestration, commercial negotiation, CX transformation leadership
Preferred skills
Selling contact center/messaging/CX solutions, familiarity with AI market trends (Conversational AI, Generative AI, AI Agents Automation and Routing)
Technologies
Conversational AI, Generative AI, AI Agents Automation and Routing
Responsibilities
Own and grow a portfolio of strategic CX accounts; Drive new CX revenue within existing accounts and acquire new logos; Lead discovery, value conversations, and deliver presentations/demos; Negotiate pricing, commercial terms, and contracts; Orchestrate cross-functional pursuit teams including SMEs and partners; Champion CX transformation for customers by defining challenges and visualizing improved experiences.
Seniority
Senior, hands-on IC