Sales Director - CX Solutions
Core
Drive growth of Customer Experience (CX) portfolio across high-value Strategic Accounts by shaping account strategies and positioning AI-enabled CX capabilities to solve complex business problems.
Role type
Senior IC Sales Director (Strategic Accounts)
Builds
AI-enabled CX solutions (journey management, intelligent messaging, conversational AI, AI Routing, digital engagement)
Domain
B2B Sales, Customer Experience, Financial Services, Healthcare, Retail, Cable/Telecommunications
Deliverable
client delivery
Required skills
Strategic account management, full sales cycle execution, executive stakeholder engagement, partner-led sales motions, solution design orchestration, commercial negotiation, CX transformation leadership
Preferred skills
Selling contact center/messaging/CX solutions, familiarity with AI trends (Conversational AI, Generative AI, AI Agents Automation and Routing)
Technologies
Cloud contact center platforms, omnichannel messaging, journey orchestration, journey analytic tools
Responsibilities
Own and grow a portfolio of strategic CX accounts; Drive new CX revenue within existing accounts and new logo acquisition; Lead discovery, value conversations, presentations, demos, proposals, and RFX responses; Negotiate pricing, commercial terms, and contracts; Orchestrate cross-functional pursuit teams including SMEs and partners; Champion CX transformation for customers by defining challenges and visualizing value.
Seniority
Senior, hands-on IC
