Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)
Core
Own operational relationships and drive SLA delivery for Managed Print Services (MPS) customers, managing risks, costs, and team performance to ensure exceptional satisfaction.
Role type
Senior Customer Delivery Manager (MPS)
Builds
Seamless service delivery and operational plans for MPS accounts
Domain
IT Services / Managed Print Services
Required skills
SLA management, risk management, team leadership, KPI reporting, expense target management, complex problem solving, project management, stakeholder communication
Preferred skills
ITIL/ITSM knowledge, advanced degree
Technologies
ITIL, ITSM
Responsibilities
Develop and nurture customer satisfaction by owning operational relationships; Serve as primary contact for operational issues and manage performance metrics; Manage expense targets and ensure performance goals; Lead a team for seamless service delivery; Provide support to account delivery managers on difficult accounts; Measure and report KPIs and identify revenue opportunities; Drive alignment around business review meetings; Solve complex problems and lead moderate to high complexity projects.
Seniority
Senior, hands-on IC