Customer Solution Center Rep 4 - Technical
Core
Resolves moderate to complex technical problems for customers via incoming interactions and proactive notifications, covering hardware, software, and mission-critical support.
Role type
Senior IC technical support specialist
Builds
Customer satisfaction and resolved technical issues
Domain
IT Infrastructure & Technical Support
Required skills
Active Directory, Linux, Microsoft Azure, Microsoft Windows 10, Windows Servers, Scripting, ServiceNow, IT Service Management, Issue Tracking, Computer Hardware, Desktop Support, Operating Systems, Peripheral Devices, Technical Support
Preferred skills
Agile Methodology, Automation, Computer Science
Technologies
Active Directory, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows 10, ServiceNow, Windows Servers (via careerplan.io/jobs/3169508-1-customer-solution-center-rep-4-technical-at-hp)
Responsibilities
Resolve moderate to complex technical problems encompassing hardware and software; Provide comprehensive responses about services, products, and technical matters; Assist customers proactively to mitigate or prevent problems; Coordinate departmental work and serve as an escalation point; Establish and maintain trusted relationships within customer accounts; Identify opportunities for improvement and recommend solutions.
Seniority
Senior, hands-on IC
