Customer Experience Lead, CWC Gurugram
Core
Plan, manage, and execute executive customer briefings and showcase tours at HP's Gurugram Customer Welcome Centre to demonstrate technology solutions and drive sales objectives.
Role type
Senior Customer Experience Lead (Onsite)
Builds
Customer briefing experiences and innovative showcase tours
Domain
Technology sales enablement and customer engagement
Deliverable
product features
Required skills
Customer experience planning, executive briefing management, sales enablement, stakeholder alignment, content development, metrics tracking
Preferred skills
Solutions engineering background, ability to translate technical concepts to business value, working under pressure
Technologies
HP technology solutions
Responsibilities
Plan and execute impactful customer experiences and briefings, deliver engaging showcase tours, lead prep calls with account teams, collaborate on defining customer experiences, develop market content, track briefing metrics
Seniority
Senior, hands-on IC
