Large Format Printer - Channel Service Manager
Core
Serve as the primary HP service liaison for strategic Large Format Channel Partners, driving partner readiness, service delivery excellence, and operational compliance.
Role type
Senior Channel Service Manager (Large Format Printing)
Builds
Service and support solutions for HP Large Format printing portfolio
Domain
Large Format Printing / Channel Management
Deliverable
client delivery
Required skills
Large Format printing technical expertise, channel partner relationship management, complex incident escalation, process improvement, stakeholder communication, project management
Preferred skills
HP DesignJet/PageWide XL/Latex/STITCH experience, PMP certification, Lean Sigma Black Belt
Technologies
HP DesignJet, PageWide XL, Latex, STITCH
Responsibilities
Lead consultative engagements to plan and deploy complex service solutions; drive monthly/quarterly partner business reviews; resolve technical and business escalations; conduct partner assessments for compliance and readiness; mentor team members and partners on operational issues.
Seniority
Senior, hands-on IC with strategic account management