Service Center Manager
Core
Manage global network of third-party service partners for repair and maintenance of professional audio electronics and loudspeakers.
Role type
Senior IC Service Center Manager (Global Operations)
Builds
Standardized repair workflows, partner performance metrics, and consistent service delivery for professional audio products.
Domain
Professional Audio / Electronics Repair / Global Operations
Deliverable
client delivery
Required skills
Partner management, SLA/KPI definition, process development, vendor auditing, reverse logistics, project management, Microsoft Dynamics CRM/ERP proficiency
Preferred skills
Professional audio equipment experience, warranty management systems, multilingual capabilities
Technologies
Microsoft Dynamics CRM, ERP, Office 365
Responsibilities
Manage relationships with external repair service providers across multiple regions; Define and monitor service level agreements (SLAs), KPIs, and quality standards; Oversee the end-to-end repair process including intake, diagnostics, and return logistics; Lead the onboarding and training of new service partners; Track and report on key metrics such as turnaround time, repair quality, and cost efficiency.
Seniority
Senior, hands-on IC with global scope