Customer Delivery Manager with English
Core
Lead delivery of high-value contracted services, manage operational relationships, and drive SLA delivery to ensure customer satisfaction and cost commitments.
Role type
Senior Customer Delivery Manager
Builds
High-value contracted services across multiple service delivery towers
Domain
IT Services / Outsourcing / Managed Services
Deliverable
client delivery
Required skills
Service management (ITIL, Six Sigma), Risk management, Financial management (P&L, cost targets), Team leadership, Strategic planning, Complex problem solving, Stakeholder management, Data reporting
Preferred skills
Project management, Consulting experience, Change management, Business analysis
Technologies
MS Office, Reporting tools
Responsibilities
Develop and nurture customer relationships, manage performance metrics and KPIs, lead teams for service delivery, manage risks and costs, drive transformation optimization, support account delivery managers, solve complex operational issues, lead moderate to high complexity projects.
Seniority
Senior, hands-on IC with leadership responsibilities