Print Service Desk Technical Customer Support Engineer - Level 4
Core
Resolves simple to moderate technical problems involving hardware and software for internal and external businesses, guiding customers proactively to prevent issues.
Role type
Level 4 Technical Customer Support Engineer
Builds
Technical solutions tailored to client requirements and documented processes for partner integration
Domain
IT Support / Technical Services
Deliverable
client delivery
Required skills
Debugging, Root Cause Analysis, Scripting, SQL, TCP/IP, Unix/Linux, Java, Python, Automation, SaaS
Preferred skills
AWS, Workflow Management, Root Cause Analysis
Technologies
Amazon Web Services, Java, Linux, Python, SQL, Unix
Responsibilities
Resolve hardware and software issues for internal/external users; Guide customers proactively to mitigate problems; Construct and document technical solutions; Evaluate unique installations and provide recommendations; Validate solutions against customer requirements; Facilitate partner integration; Contribute to Knowledge Management System (KMS); Collaborate to meet SLA demands.
Seniority
Mid-level, independent problem solver