Print Service Desk Technical Customer Support Engineer - Level 4
Core
Resolves simple to moderate technical problems involving hardware and software for internal and external businesses, guiding customers proactively to prevent issues.
Role type
Level 4 Technical Customer Support Engineer
Builds
Technical solutions tailored to client requirements and contributes to the Knowledge Management System (KMS)
Domain
IT Support / Hardware & Software
Required skills
Debugging, Root Cause Analysis, Scripting, SQL, Linux, Unix, TCP/IP, Java, Python, Automation, Operating Systems, SaaS
Preferred skills
Amazon Web Services, Workflow Management, Technical Services
Technologies
Amazon Web Services, Linux, Unix, Java, Python, SQL
Responsibilities
Resolves simple to moderate technical problems involving hardware and software; Guides customers proactively to mitigate problem occurrence; Constructs, presents, and documents comprehensive technical solutions; Evaluates complex or unique installations or configurations; Validates solutions to ensure alignment with customer-specific requirements; Facilitates partner integration through well-documented processes; Articulates case summaries and contributes to the Knowledge Management System (KMS); Collaborates with team members to meet Service Level Agreement (SLA) demands; Works independently on moderate scope problems applying professional expertise.
