IT Helpdesk Technician
Core
First-line technical support for employees, diagnosing and resolving hardware, software, and network issues via multiple channels.
Role type
Help Desk Technician
Builds
IT support services for global and on-site employees
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
multi-OS support (macOS, Windows, Linux), hardware troubleshooting, network diagnostics, IT inventory management, procurement processes, vendor management, technical documentation, SLA adherence
Preferred skills
none stated
Technologies
macOS, Windows, Linux, ticketing systems
Responsibilities
Respond to technical queries via email, chat, phone, and ticketing system; diagnose and resolve hardware, software, and network issues; manage IT asset inventory and equipment lifecycle; prepare purchase requests and orders; create and update technical documentation; escalate complex issues to specialized teams
Seniority
Mid-level, hands-on IC
