IT Support Engineer II
Core
IT Support Engineer responsible for troubleshooting hardware/software/network issues, managing Windows/macOS devices, and maintaining AWS cloud infrastructure.
Role type
mid-level IT support engineer (infrastructure & helpdesk)
Builds
internal IT systems, cloud environments, and automated support processes
Domain
Enterprise IT / Cloud Infrastructure
Required skills
AWS administration, MDM tools, Bash/Shell/Python scripting, Windows/macOS system administration, network troubleshooting, hardware troubleshooting
Preferred skills
Azure, OCI, GCP, Google Workspace, virtualization (Proxmox/VMware), Linux, Infrastructure as Code (Terraform/CloudFormation), AI tools in support workflows
Technologies
AWS, MDM, Bash, Shell, Python, Windows, macOS, Azure, OCI, GCP, Google Workspace, Proxmox, VMware vSphere, Linux, Terraform, AWS CloudFormation
Responsibilities
Troubleshoot and resolve advanced hardware, software, and network issues; Configure, maintain, and update IT systems and AWS cloud environments; Deploy and manage employee devices using MDM tools; Develop and maintain scripts to automate tasks; Provide responsive technical support to employees; Document issues, solutions, and system updates; Collaborate with departments to support IT needs; Identify and implement improvements to IT services.
Seniority
Mid-level, hands-on IC
