Product Support Engineer - APAC
Core
Diagnose and resolve technical issues for enterprise customers, focusing on system integrations, API inquiries, and data flow problems to ensure high customer satisfaction.
Role type
Support Engineer (Technical Troubleshooting & Integration Specialist)
Builds
Customer support resolutions, integration troubleshooting, and product improvement feedback loops
Domain
Enterprise HR Software / SaaS Integrations
Deliverable
client delivery
Required skills
API integrations, log analysis, code review, scripting/automation, Internet protocols, technical documentation, complex problem solving
Preferred skills
Asynchronous collaboration, translating technical concepts for non-technical audiences, process improvement
Technologies
API frameworks, integration platforms, logging tools
Responsibilities
Investigate and resolve integration issues and API inquiries; analyze customer logs and code to diagnose bugs; create and maintain technical documentation; collaborate with Engineering to escalate and fix complex issues; identify patterns in customer challenges to recommend product enhancements.
Seniority
Individual Contributor, hands-on technical support
