Renewal Manager
Core
Drive recurring revenue and long-term customer success by managing the full renewal lifecycle, securing renewals, and executing upsell opportunities for a portfolio of customers.
Role type
Senior IC Renewal Manager (SaaS/IT)
Builds
Recurring revenue streams and expanded customer contracts
Domain
SaaS / Software Asset Management (SAM)
Required skills
Commercial negotiation, contract management, customer relationship management, revenue forecasting, pipeline management, stakeholder engagement, data analysis, upsell strategy
Preferred skills
Background in SAM, SaaS, or IT industry
Technologies
CRM tools, forecasting software, contract management systems
Responsibilities
Own and manage the full renewal lifecycle from engagement to closed agreements, drive high retention rates through proactive planning, identify and execute upsell and expansion opportunities, monitor customer health and identify risks, lead commercial discussions on pricing and contract structures, collaborate with Sales, Customer Success, Finance, and Product teams, manage renewal forecasts for revenue accuracy
Seniority
Senior, hands-on IC