Customer Excellence Manager - Italian speaking
Core
Manage a portfolio of customers on the BIMobject platform, driving adoption, retention, and value realization through advisory support and relationship building.
Role type
Customer Excellence Manager (Account Management)
Builds
Customer success strategies, marketing content (case studies, campaigns), and scalable customer engagement processes.
Domain
Construction industry / Building Information Modeling (BIM)
Deliverable
client delivery
Required skills
Customer success management, account management, stakeholder management, content co-creation, cross-functional collaboration, retention strategy, data-driven decision making
Preferred skills
At-scale customer support experience, construction industry knowledge, marketing experience, additional languages (Nordic, French, German, Spanish)
Technologies
BIMobject platform
Responsibilities
Support and develop a portfolio of customers; Act as an advisor for the BIMobject platform; Co-create customer marketing content; Collaborate with Sales, Marketing, and Product teams; Build scalable ways of working; Drive customer retention and engagement.
Seniority
Individual Contributor, mid-level
