IT Service Delivery Manager
Core
Lead service delivery for business-critical workplace and infrastructure services, managing performance, suppliers, and continuous improvement.
Role type
Senior IT Service Delivery Manager
Builds
Reliable IT services for business teams and employees
Domain
IT Operations / Workplace Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL framework application, supplier and SLA management, major incident and problem management, operational reporting, stakeholder communication, risk management
Preferred skills
Workplace or network service responsibility, service transition experience, distributed/international delivery management
Technologies
ITIL, SLA tools, incident management systems
Responsibilities
Own service performance reviews and improvement plans; Coordinate internal teams and external service providers; Manage major incident communication and follow-up; Improve service levels and operational reporting; Oversee change, capacity, continuity, and lifecycle risks; Build trusted relationships with business service owners
Seniority
Senior, hands-on IC with broad judgement
