IT Operations Team Lead - Top-tier MNC
Core
Lead day-to-day service delivery for a global IT operation supporting 20 international offices, bridging technical teams and business functions.
Role type
Senior IT Operations Team Lead
Builds
Resilient, high-availability IT services and automated workflows
Domain
Global IT Operations / IT Service Management
Required skills
Incident/Problem/Change Management, CAB chairing, team leadership, process automation, observability, vendor management, stakeholder management
Preferred skills
ITIL Foundation certification, M365 Administration, Endpoint Management, IT security, IAM, compliance
Technologies
Power Automate, n8n, Grafana, Microsoft 365, Intune, Desktop Central
Responsibilities
Own end-to-end incident, problem, and change management workflows; lead post-incident reviews (PIRs); mentor onshore and offshore support teams; deploy automated workflows and build live service health dashboards; design Microsoft 365 adoption plans; govern external service providers
Seniority
Senior, hands-on IC with leadership responsibilities