Technical Services Supervisor
Core
Manage daily operations, scheduling, and team performance for a technical field services team handling device repairs and lifecycle management.
Role type
Senior IC technical services supervisor
Builds
Operational efficiency and service delivery for enterprise clients
Domain
IT hardware services / Field operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, scheduling coordination, performance coaching, process compliance, inventory management, SLA tracking, safety program oversight, data-driven decision making, troubleshooting, SOP documentation
Preferred skills
Project management, customer service, Netsuite, Salesforce, Microsoft Excel/Google Suite
Responsibilities
Coordinate daily and next-day scheduling of tasks and team assignments; Lead daily standup meetings to communicate priorities and metrics; Monitor team performance and provide coaching; Facilitate execution of accountability initiatives; Provide hands-on oversight of tools, asset handling, and repair processes; Support onboarding and training of technicians; Audit and manage completion of open internal tasks; Monitor pending diagnostics and communicate follow-up actions; Partner with Quality Assurance teams; Track progress against SLAs and escalate risks; Contribute to updates of Standard Operating Procedures; Oversee safety, organization, and day-to-day operations; Conduct regular cycle counts and ensure accurate inventory tracking; Approve timecards and time-off requests; Serve as a frontline resource for issue escalation; Lead by example to promote a positive culture; Attend quarterly company leadership offsite meetings; Engage with vendors, customers, and team members; Drive excellence in Health and Safety programs.
Seniority
Senior, hands-on IC