Automotive Service Advisor
Core
Leading the service department operations, managing customer interactions, and supervising technicians to ensure efficient service delivery and safety.
Role type
Service Department Manager / Senior Service Advisor
Builds
Service department operations and customer service experiences
Domain
Automotive repair and maintenance
Deliverable
client delivery
Required skills
Team leadership, scheduling and assignment management, performance evaluation, inventory management, safety compliance, customer relations, OSHA knowledge
Preferred skills
Fast-paced environment adaptability, mentoring, business objective achievement, team collaboration
Technologies
Safety equipment, shop area layout tools
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, managing parts inventory, ensuring store safety compliance, working directly with customers on sales and service issues, evaluating staff performance
Seniority
Mid-level, hands-on management