Automotive Service Advisor
Core
Leading the service department operations, managing customer interactions, and supervising technicians to ensure efficient service delivery and safety compliance.
Role type
Service Department Manager / Senior Service Advisor
Builds
Service department operations and customer service experiences
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Team leadership, scheduling and assignment, performance evaluation, inventory management, safety compliance, customer relations, operational process execution
Preferred skills
Fast-paced environment adaptability, mentoring, detail-orientation, professional relationship building
Technologies
OSHA safety protocols
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, managing parts inventory, ensuring store safety compliance, coaching teammates on operational issues, evaluating staff performance, handling customer sales and service inquiries
Seniority
Mid-level, hands-on management