Service Delivery Manager
Core
Ensure stable, qualitative, and efficient delivery of IT services for a government authority during a transition period, managing relationships between internal business units and external IT vendors.
Role type
Service Delivery Manager (IT Operations & Outsourcing)
Builds
IT service delivery, operational stability, and vendor performance for a large-scale government organization.
Domain
Public sector / Government / IT Operations / Outsourcing
Deliverable
client delivery
Required skills
IT service management (ITIL), vendor management, SLA/OLA definition and monitoring, disaster recovery planning, agile methodology, CI/CD integration, stakeholder coordination
Preferred skills
Budget management, technical project leadership, SAFe framework, DevSecOps, development and maintenance process optimization
Technologies
ITIL 4, SAFe, DevSecOps, CI/CD
Responsibilities
Define, implement, and monitor SLAs and OLAs with external vendors; ensure IT services meet agreed quality targets; develop and maintain effective IT operations processes; handle operational issues and improvements with vendors; support business units on quality and efficiency of IT delivery; manage disaster recovery and system restoration activities.
Seniority
Mid-level, hands-on manager
