Senior Customer Success Manager
Core
Senior Customer Success Manager acting as the single point of contact for Autodesk's largest accounts in the Nordics, driving post-sale account management and strategic advisory to maximize ROI.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Strategic customer success plans and adoption strategies for Autodesk solutions in AECO and MFG industries.
Domain
AEC (Architecture, Engineering, Construction) and Manufacturing (MFG)
Deliverable
client delivery
Required skills
Strategic advisory, account management, business strategy, industry knowledge (AECO/MFG), project prioritization, relationship management, trusted advisor positioning, cross-functional collaboration, financial acumen, proposal development, executive stakeholder management.
Preferred skills
Post-sale and sales experience, 3rd-party technology integration knowledge.
Technologies
Autodesk products & services
Responsibilities
Accelerate adoption of new solutions by prioritizing projects for best ROI; establish measurable success criteria and organizational alignment; develop strategic customer success plans for named accounts; collaborate with internal experts to translate challenges into business solutions; become a trusted advisor and industry thought leader; coordinate with consulting and support teams from proposal through delivery; create account documentation including reports and business assessments; maintain relationships with key management sponsors and decision makers; drive account adopt and scale strategy with wider account team members.
Seniority
Senior, hands-on IC with strategic advisory component
