Enterprise Customer Success Manager
Core
Ensure success and satisfaction of enterprise clients by building trusted advisor relationships, driving retention, and fostering growth for an AI-powered Software Asset Management (SAM) platform.
Role type
Enterprise Customer Success Manager (B2B SaaS)
Builds
AI-powered, cloud-based Software Asset Management (SAM) solutions
Domain
IT Management / SaaS / Software Asset Management
Deliverable
client delivery
Required skills
B2B account management, onboarding, business reviews, CRM management, data analysis, stakeholder management, SaaS domain expertise
Preferred skills
German, Dutch, presentation skills, self-leadership
Technologies
HubSpot, CRM systems
Responsibilities
Act as primary point of contact for assigned customers; Conduct regular check-ins and Business Reviews; Lead onboarding for new enterprise customers; Address and resolve customer concerns; Renew accounts to enhance retention; Gather feedback via surveys and usage data; Represent customer needs to drive product improvements; Maintain accurate customer information in CRM; Analyze usage patterns to anticipate needs.
Seniority
Mid-Senior, hands-on IC