Customer Success Manager
Core
Develop long-term customer relationships for SME and Mid-Market segments to ensure measurable business value, drive adoption, and identify expansion opportunities.
Role type
Customer Success Manager (SME/Mid-Market)
Builds
Customer retention, upsell, and adoption of all-in-one communication platform (telephony, PBX, messaging, meetings, contact centers)
Domain
B2B SaaS / Telecommunications
Deliverable
client delivery
Required skills
Business acumen, strategic advisory, data-driven analysis, CRM management, portfolio growth, onboarding management, proactive problem solving
Preferred skills
AI tool utilization (ChatGPT, Claude), HubSpot proficiency, digital environment navigation
Technologies
HubSpot, ChatGPT, Claude
Responsibilities
Own and develop customer relationships for long-term value creation; Identify business opportunities including expansion, retention, and upsell; Ensure smooth onboarding, adoption, and continuous use of services; Act as a strategic advisor to optimize customer processes; Work in a data-driven way with customer insights and KPIs; Collaborate with Sales and Onboarding teams
Seniority
Mid-level (3–5 years experience)