Customer Success Manager- UAE
Core
Manage key relationships with governmental and enterprise customers in the GCC region to ensure adoption, satisfaction, and business value for Windward's Maritime AI decision support platform.
Role type
Senior Customer Success Manager (B2G focus)
Builds
Maritime intelligence platform for global trade stakeholders
Domain
Maritime intelligence / Global trade / SaaS
Deliverable
client delivery
Required skills
Customer relationship management, onboarding and training delivery, risk management, product feedback synthesis, upsell/cross-sell strategy, multi-priority execution
Preferred skills
Arabic language proficiency, maritime domain knowledge, B2G procurement expertise, Salesforce proficiency
Technologies
Salesforce, CS platforms, helpdesk systems
Responsibilities
Serve as primary point of contact for assigned customers managing technical issues, adoption, renewals, and growth; promote platform usage through tailored onboarding and training; proactively manage customer sentiment and SLA compliance; act as voice of the customer to influence product roadmap; partner with sales to drive upsell and cross-sell opportunities; manage multiple strategic projects simultaneously (via careerplan.io/jobs/31-002-EE-273-customer-success-manager-uae)
Seniority
Senior, hands-on IC
