Senior Customer Success Manager - Technical Account Management
Core
Senior Customer Success Manager acting as a Technical Account Manager to drive procurement success for enterprise clients using Zip's AI platform.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
AI-driven enterprise procurement platform
Domain
Enterprise Procurement / B2B SaaS
Deliverable
production ML models | product features
Required skills
Customer success management, strategic consulting, implementation management, procurement expertise, ERP/HRIS/CLM/GRC tool familiarity, stakeholder management, project management, business process optimization
Preferred skills
Payments software experience, SaaS workflow management (low-code/no-code), top-tier consulting background, MBA
Technologies
Netsuite, Coupa, Workday, JIRA, ServiceNow
Responsibilities
Define customer business outcomes and partner to deliver them continuously, act as a trusted procurement advisor to educate customers, identify and build relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance, manage customer health based on data-driven adoption metrics, partner with product and engineering to translate business needs into solutions, train customers to become product specialists, partner with renewals to achieve target NRR, continuously improve Customer Success assets and processes
