Customer Success Manager
Core
Serve as the primary point of contact for key Trading & Shipping customers, ensuring platform adoption, retention, and growth while acting as a maritime subject matter expert.
Role type
Senior Customer Success Manager (Maritime/Trading)
Builds
Decision-support platform for global trade, shipping, energy, and logistics sectors
Domain
Maritime intelligence, global trade, shipping, energy, logistics
Deliverable
production ML models
Required skills
Customer lifecycle management, contract negotiations, product adoption strategies, cross-functional collaboration, training delivery, upselling/cross-selling, maritime domain expertise, SaaS platform experience, global enterprise account management
Preferred skills
Fluency in additional languages, familiarity with Salesforce and helpdesk systems, willingness to travel globally
Technologies
Salesforce, helpdesk systems, customer training platforms (via careerplan.io/jobs/31-002-28-373-customer-success-manager)
Responsibilities
Manage client relationships at strategic and operational levels, lead renewal negotiations, deliver training sessions and webinars, promote customer feedback to product teams, identify new business opportunities, collaborate with Support, Sales, Product, and R&D teams
Seniority
Mid-Senior, hands-on IC
