Customer Success Manager - Technical Account Management
Core
Manage a portfolio of commercial B2B SaaS customers to drive adoption, loyalty, and renewals for an AI procurement platform.
Role type
Customer Success Manager (Technical Account Management)
Builds
AI-driven enterprise procurement platform
Domain
Enterprise Procurement / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, strategic consulting, implementation management, procurement domain knowledge, ERP/HRIS/CLM/GRC familiarity, project management, business process optimization
Preferred skills
SaaS workflow management tools (low-code/no-code), legal/financial/IT systems background, top-tier consulting experience, MBA
Technologies
Netsuite, Coupa, Workday, JIRA, ServiceNow
Responsibilities
Define customer business outcomes and partner to deliver them; Act as a trusted procurement advisor to educate customers; Identify champions and build relationships with key stakeholders (Procurement, Finance, Legal, IT/Security); Manage customer health based on data-driven adoption metrics; Partner with product/engineering to translate needs into solutions; Train customers to become product specialists; Partner with Sales to manage renewals and achieve NRR; Improve Customer Success assets and processes.
Seniority
Mid-Senior, hands-on IC
