Senior Customer Success Manager
Core
Architect the customer journey for an AI-powered learning platform, transforming training into a strategic asset for global brands.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, product adoption, and strategic growth for enterprise L&D clients.
Domain
SaaS / Learning & Development (L&D) / AI
Deliverable
client delivery
Required skills
SaaS account management, churn reduction, product adoption strategy, trusted advisor consulting, technical fluency (SSO, CRM, HRIS), L&D domain expertise, data analysis, executive presentation
Preferred skills
HR/LMS technology experience, Salesforce CRM proficiency, business consulting background
Technologies
Salesforce CRM, SSO, CRM, HRIS, HTML, CSS, Javascript
Responsibilities
Own the customer lifecycle to reduce churn and drive product adoption; Educate customers on industry best practices and innovative solutions; Act as a trusted advisor to ensure seamless customer journeys; Explain technical nuances and deliver high-level presentations; Define and monitor KPIs to prove investment value; Collaborate on upsell opportunities; Nurture customer champions for marketing initiatives
Seniority
Senior, hands-on IC
