Sales Operations Manager
Core
Bring structure, visibility, and consistency to the national New Business function by overseeing sales operations, pipeline management, reporting, and Salesforce governance.
Role type
Sales Operations Manager
Builds
National sales pipeline, reporting dashboards, and sales process governance
Domain
Logistics and supply chain
Deliverable
dashboards & analysis
Required skills
Salesforce administration, pipeline management, data analysis, process improvement, stakeholder management, reporting
Preferred skills
Transport or logistics industry experience, tertiary qualification
Technologies
Salesforce, Microsoft Excel, MS Office
Responsibilities
Manage the national New Business pipeline and run regular reviews; Prepare weekly, monthly, and quarterly reporting including board-ready materials; Own Salesforce as the single source of truth; Identify opportunities to improve sales conversion and pipeline velocity; Ensure agreed sales processes are followed consistently; Support tender and RFP management; Maintain a central library of sales collateral; Support onboarding and training for new team members; Coordinate customer meetings and events; Partner with Implementation and Account Management teams; Track implementation milestones and escalate risks; Provide Salesforce training and coaching; Manage Salesforce configuration and system updates.
