Account Manager
Core
Own and grow a portfolio of B2B SaaS customers using an AI phone assistant to increase adoption and expansion revenue.
Role type
Account Manager (B2B SaaS) (via careerplan.io/jobs/2a78bf0b-56e8-490b-899d-88951e551a33-account-manager-at-clera)
Builds
B2B SaaS products with AI-powered call automation
Domain
B2B SaaS, AI/ML
Deliverable
production ML models
Required skills
B2B SaaS sales/account management, upsell/renewal/expansion revenue generation, customer lifecycle management, product usage analysis, CRM management, account planning
Preferred skills
AI and machine learning interest, startup or scale-up experience
Technologies
AI phone assistant, CRM
Responsibilities
Serve as primary contact for assigned accounts, lead customer reviews and discovery conversations, identify expansion opportunities, own renewals and expansion revenue, analyze product usage, support onboarding and adoption, share customer feedback with product teams, maintain CRM records and forecasts
Seniority
Individual Contributor, 1+ years experience