Enterprise Customer Success Manager - NYC
Core
Own and grow relationships with enterprise customers, serving as a trusted advisor to drive adoption, retention, and expansion of the Chargeflow platform.
Role type
Enterprise Customer Success Manager
Builds
Chargeflow platform (AI-driven solution for managing credit card disputes and recovering lost revenue)
Domain
Fintech / eCommerce / Fraud prevention
Required skills
strategic account management, data analysis, churn prevention, executive relationship management, ROI demonstration, customer health monitoring, expansion opportunity identification, training delivery, internal feedback synthesis (via careerplan.io/jobs/29-001-04-B6B-enterprise-customer-success-manager-nyc-at-chargeflow)
Preferred skills
fintech experience, payments/fraud/chargebacks domain knowledge, global merchant experience, CRM/data visualization tool proficiency
Technologies
CRM systems, data visualization tools
Responsibilities
Manage enterprise customer portfolio from onboarding to expansion; Build trusted-advisor relationships with stakeholders from ICs to C-level; Translate customer goals into account strategies; Drive measurable outcomes and adoption; Lead strategic business reviews; Monitor health and prevent churn; Identify expansion opportunities; Deliver training and product updates; Represent customer voice internally; Support advocacy initiatives
Seniority
Mid-level, hands-on IC