Customer Success Manager, Strategic - North America
Core
Guide large enterprise customers through their entire journey from onboarding to successful integration of KNIME data analytics workflows, ensuring measurable value and adoption.
Role type
Strategic Customer Success Manager (Enterprise Software)
Builds
Data analytics workflows and ETL solutions for large enterprise clients
Domain
Data Analytics / ETL / Enterprise Software
Deliverable
production ML models
Required skills
Enterprise account management, C-level relationship building, data analytics/ETL technical credibility, renewal and expansion strategy, stakeholder navigation, risk identification
Preferred skills
Experience with KNIME or similar data platforms, automation of success motions, cross-functional collaboration with Sales Engineering and Product
Technologies
KNIME, ETL tools, data analytics platforms
Responsibilities
Guide customers through onboarding and enable users/admins to accelerate time-to-value; Translate usage into measurable outcomes and align on success metrics; Run structured check-ins and business reviews; Build executive sponsor relationships and navigate multi-stakeholder organizations; Identify growth opportunities and partner with Account Executives to drive expansion; Ensure predictable renewals through early risk identification and structured planning; Manage escalations with Support and Product teams.
Seniority
Senior, hands-on IC